FAQ
Everything you need to know before your ride
How do I book a ride with Airport Taxi Airport Limo?
Booking your airport transfer is simple and quick. Choose any of these options:
Online: Visit www.airporttaxiairportlimo.com
Email: Send your booking details to booking@airporttaxiairportlimo.com
Phone: Call us at 416-458-2132 (LIMO)
WhatsApp: Message us for instant booking assistance and real-time support.
Live Chat: Use our website live chat for quick responses and easy booking.
You can book a ride for yourself or on behalf of someone else.
What if my flight is delayed?
We monitor your flight and re-route your pick-up automatically. Nothing for you to do, no fee for the change.
Do you charge for waiting time?
Wait time is free on every airport pickup, no matter how long the delay. Land ten minutes early or four hours late, your driver waits at no extra cost.
5 minutes waiting time is free on every ride to airport.
Are child car seats available?
Yes, and they’re free. Rear-facing infant, forward-facing toddler, and high-back booster. All seats meet Transport Canada CMVSS 213 standards. Free child seats are rare in the GTA market.
Where will I meet my driver at the airport?
Here’s a guide on where to proceed:
- Clear Customs
- Retrieve Your Luggage
- Head to the Designated Posts
- Locate Gate “A” at the Pre-arranged Limo Booth Inside
- Provide your name to the official at the booth or call us at 416-458-2132
No need to go outside the terminal building; stay inside in the heated/air-conditioned room. Your driver will be ready to pick you up in just a few minutes. Safe travels!
Can I cancel my booking?
Yes. You can cancel or change your booking free of charge up to 1 hour before your scheduled pickup time.
Is the price fixed?
Yes. Flat rates lock at booking. No surge pricing, no hidden tolls, no surprise charges at drop-off. The number you see at checkout is the number you pay.
How much is a Toronto airport limo to Pearson?
From $79CAD for a sedan pickup anywhere in Toronto to Pearson (YYZ). SUV from $90, premium van from $120. All flat rates include flight tracking, free wait time, and a free child seat. See full rate table →
Do you cover all Toronto neighbourhoods for airport pickup?
Yes. We cover all of Toronto, downtown core, North York, Scarborough, Etobicoke, East York, and more. Book your exact address and your flat rate is confirmed instantly.
What are the hours of operation?
We operate 24 hours a day, 7 days a week for your convenience. Whether you have an early morning flight or a late-night arrival, Airport Taxi Airport Limo is always ready to serve you anytime, anywhere.
When will I receive my booking confirmation?
You’ll receive an instant email confirmation right after your booking process is completed. Please check your inbox (and spam folder) for your confirmation message.
Who do I contact for airport pickup assistance?
You’ll receive your chauffeur’s name and mobile number via email at least one day before your scheduled service.
If you need assistance or want to change the pickup location, simply call your chauffeur or our 24/7 Customer Care Team at +1-855-846-5466 and provide your booking number.
What happens if my flight or train is delayed?
Don’t worry — we track all flights and trains in real time. If your flight or train is delayed or arrives early, your pickup time will automatically adjust to match your arrival, whenever possible.
What types of vehicles do you offer?
Our luxury fleet includes a variety of well-maintained vehicles such as:
Sedans for executive comfort
SUVs and GMC models for family or group travel
Cadillac Escalade (latest models) for premium rides
Please note: specific models or colors are subject to availability.
What if I left something in the vehicle?
If you’ve forgotten an item in one of our cars, contact our Lost & Found department immediately. We’ll coordinate with the chauffeur to retrieve and safely return your belongings.
Do you offer group or event transportation?
Yes, we specialize in group travel, weddings, corporate events, and special occasions. Our fleet includes luxury SUVs, vans, and limousines to accommodate multiple passengers comfortably.
Can I request multiple stops during my trip?
Of course. You can add multiple stops for pickups, drop-offs, or errands along your route. Just add stops while booking and you will accompanied accordingly.
Do you provide service for corporate events and conferences?
Yes, we specialize in managing transportation for corporate meetings, conventions, and VIP guests. Our team can coordinate multiple vehicles to ensure a seamless group travel experience.
What should I do if my flight gets canceled?
If your flight is canceled, please notify us as soon as possible. We’ll update your booking and reschedule your ride at no additional cost when informed in advance.
How can I contact your Customer Care Team?
You can reach our Customer Care Team 24/7 via multiple convenient channels:
Phone: 416-458-2132 (LIMO)
WhatsApp: Message us anytime for instant assistance.
Live Chat: Use the live chat on our website for quick responses.
We’re always available to help with bookings, changes, or general inquiries, ensuring your airport transfer is smooth, comfortable, and stress-free.
What is the minimum time required to make a reservation?
We recommend to book at least 24 hours prior your schedule, however if urgency , to ensure availability, please book at least:
2 hours in advance for online bookings.
1 hour in advance when booking by phone.
We’ll confirm your ride as soon as possible after receiving your request.
Why do you need my flight number?
Your flight number helps us track your flight status in real time to adjust your pickup time in case of early arrivals or delays. This ensures your chauffeur meets you at the correct terminal, exactly when you arrive.
Do you offer corporate or business transportation services?
Yes, we proudly offer executive and corporate transportation solutions for professionals, business travelers, and organizations.
Are your chauffeurs professionally trained and licensed?
Absolutely. All our chauffeurs are fully licensed, background-checked, and professionally trained to ensure a safe and reliable journey. They have in-depth knowledge of local airports, routes, and traffic conditions, allowing them to provide efficient service with a courteous and professional approach.
Do you offer hourly or as-directed chauffeur services?
Yes, we provide flexible hourly packages where the chauffeur remains at your disposal for business meetings, city tours, or events. This service is ideal when you need transportation on standby.
Is tipping the chauffeur mandatory?
Tipping is not mandatory, but it’s always appreciated for excellent service. A typical gratuity ranges between 10–15% of the fare, depending on your satisfaction.
Can I receive an invoice or receipt for my trip?
Absolutely. Once your trip is completed, an electronic invoice or receipt is automatically emailed to you. Corporate clients can also receive monthly statements for easy record-keeping..
Are your services pet-friendly?
Yes, small pets are welcome as long as they are secured in a carrier. For larger pets, please inform us in advance so we can arrange a suitable vehicle.
Do you offer service for non-airport rides?
Yes, we’re not limited to airport transfers. You can book us for city rides, hotel transfers, sightseeing tours, business trips, or any personal transportation needs within or outside Toronto.
Do you handle oversized luggage, and when should I inform you?
Yes, we absolutely handle oversized luggage! Whether you’re travelling with golf bags, skis, large suitcases, strollers, or any bulky items, we’ve got you covered. Simply select your oversized luggage items from the dedicated oversized luggage section during booking — it’s quick and easy. You can also mention any special requirements through the special request option at the time of booking so we can assign the most suitable vehicle for you. The earlier you inform us, the better we can prepare to make your journey smooth and stress-free!
416-458-2132
416-458-2132
booking@airporttaxiairportlimo.com
