Frequently Asked Questions
What are the hours of operation?
We operate 24 hours a day, 7 days a week for your convenience. Whether you have an early morning flight or a late-night arrival, Airport Taxi Airport Limo is always ready to serve you anytime, anywhere.
How do I book a ride with Airport Taxi Airport Limo?
Booking your airport transfer is simple and quick. Choose any of these options:
Online: Visit www.airporttaxiairportlimo.com
Email: Send your booking details to booking@airporttaxiairportlimo.com
Phone: Call us at 416-458-2132 (LIMO)
WhatsApp: Message us for instant booking assistance and real-time support.
Live Chat: Use our website live chat for quick responses and easy booking.
You can book a ride for yourself or on behalf of someone else.
When will I receive my booking confirmation?
You’ll receive an instant email confirmation right after your booking process is completed. Please check your inbox (and spam folder) for your confirmation message.
Who do I contact for airport pickup assistance?
You’ll receive your chauffeur’s name and mobile number via email at least one day before your scheduled service.
If you need assistance or want to change the pickup location, simply call your chauffeur or our 24/7 Customer Care Team at +1-855-846-5466 and provide your booking number.
What happens if my flight or train is delayed?
Don’t worry — we track all flights and trains in real time. If your flight or train is delayed or arrives early, your pickup time will automatically adjust to match your arrival, whenever possible.
What types of vehicles do you offer?
Our luxury fleet includes a variety of well-maintained vehicles such as:
Sedans for executive comfort
SUVs and GMC models for family or group travel
Cadillac Escalade (latest models) for premium rides
Please note: specific models or colors are subject to availability.
How can I contact your Customer Care Team?
You can reach our Customer Care Team 24/7 via multiple convenient channels:
Phone: 416-458-2132 (LIMO)
WhatsApp: Message us anytime for instant assistance.
Live Chat: Use the live chat on our website for quick responses.
We’re always available to help with bookings, changes, or general inquiries, ensuring your airport transfer is smooth, comfortable, and stress-free.
What is the minimum time required to make a reservation?
To ensure availability, please book at least:
2 hours in advance for online bookings.
1 hour in advance when booking by phone.
We’ll confirm your ride as soon as possible after receiving your request.
Where will my chauffeur meet me at the airport?
Your chauffeur will contact you as soon as you land via phone, WhatsApp, or email to coordinate your pickup. Meeting instructions will also be provided in your booking confirmation email.
Why do you need my flight number?
Your flight number helps us track your flight status in real time to adjust your pickup time in case of early arrivals or delays. This ensures your chauffeur meets you at the correct terminal, exactly when you arrive.
Do you offer corporate or business transportation services?
Yes, we proudly offer executive and corporate transportation solutions for professionals, business travelers, and organizations.
Are your chauffeurs professionally trained and licensed?
Absolutely. All our chauffeurs are fully licensed, background-checked, and professionally trained to ensure a safe and reliable journey. They have in-depth knowledge of local airports, routes, and traffic conditions, allowing them to provide efficient service with a courteous and professional approach.
If you’ve forgotten an item in one of our cars, contact our Lost & Found department immediately. We’ll coordinate with the chauffeur to retrieve and safely return your belongings.
Yes, we specialize in group travel, weddings, corporate events, and special occasions. Our fleet includes luxury SUVs, vans, and limousines to accommodate multiple passengers comfortably.
Of course. You can add multiple stops for pickups, drop-offs, or errands along your route. Just inform us when booking, and we’ll provide a customized quote based on your itinerary.
Yes, we specialize in managing transportation for corporate meetings, conventions, and VIP guests. Our team can coordinate multiple vehicles to ensure a seamless group travel experience.
If your flight is canceled, please notify us as soon as possible. We’ll update your booking and reschedule your ride at no additional cost when informed in advance.
Yes, we provide flexible hourly packages where the chauffeur remains at your disposal for business meetings, city tours, or events. This service is ideal when you need transportation on standby.
Tipping is not mandatory, but it’s always appreciated for excellent service. A typical gratuity ranges between 10–15% of the fare, depending on your satisfaction.
Absolutely. Once your trip is completed, an electronic invoice or receipt is automatically emailed to you. Corporate clients can also receive monthly statements for easy record-keeping.
Yes, small pets are welcome as long as they are secured in a carrier. For larger pets, please inform us in advance so we can arrange a suitable vehicle.
Yes, we’re not limited to airport transfers. You can book us for city rides, hotel transfers, sightseeing tours, business trips, or any personal transportation needs within or outside Toronto.
