Terms of Use
By using or booking our services, you agree to the following terms as per this page. Please read them carefully.
Contact & Privacy Officer
Questions about these Terms? Here's how to reach us.
8258031 Canada Inc., doing business as Hopn
Attention: Privacy Officer
3972 Deepwood Heights, Mississauga, ON L5M 6L9, Canada
Email: booking@airporttaxiairportlimo.com
Availability & Eligibility
hop'n is currently available only in Canada.
The hopn and hopn Navigator apps and their transportation services are currently available exclusively in Canada. You must have reached the age of majority in your Canadian province or territory (18 or 19, depending on where you live) to use our services.
We collect only what is necessary
By accessing our website
you agree to be bound by these Terms.
Who These Terms Are With
These Terms are a contract between you and the operator of Hop'n.
These Terms of Use are between you and 8258031 Canada Inc., doing business as Hopn, which provides the website booking service, the Hopn Passenger app, and the Hopn Navigator Driver app. By using any of these, you agree to be bound by these Terms.
Acceptance & Eligibility
You must be of legal age to use our services.
By creating an account, booking a ride, or driving with Hop'n, you confirm you are at least 18 years old (or the age of majority in your province) and legally able to enter into this agreement. If you book on behalf of another person, you confirm you are authorized to provide their information and agree to these Terms on their behalf for that booking.
Account Accuracy & Security
You're responsible for keeping your account accurate and secure.
You agree to provide accurate, current information when creating your Hop'n account and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.
Scope of Terms
These Terms of Use govern your access to and use including:
Use of Website
You agree to use airporttaxiairportlimo.com only for lawful purposes. You must not:
Booking & Services
All bookings are subject to availability and confirmation. By submitting a booking, you confirm that:
We reserves the right to refuse service where safety or operational considerations require it.
Cancellation, No-Show & Delay Policy
Cancellations, no-shows, and delays are handled according to our policy.
You can modify your bookings, and cancel as per the cancellation policy mentioned during ride booking.
Payments, Tips & Refunds
Payments are processed securely through Square at the time of booking or trip completion.
Fares are calculated and quoted at booking; applicable taxes and any tips you choose to add are processed through Square. Refunds, where applicable, are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.
Location & Navigation Limitations
We rely on third-party maps and location data, which may not always be perfectly accurate.
Hop'n uses third-party mapping and navigation services to estimate routes, times, and distances. These estimates may vary due to traffic, weather, or service limitations, and Hop'n is not liable for delays or inaccuracies caused by these third-party services.
Contact Information
To use our services, you may be required to provide your email address and phone number.
You confirm this information is accurate and belongs to you. How we use this information is described in our Privacy Policy.
Communication Consent
By submitting your contact information, you agree we may contact you for
booking confirmations, ride updates, customer support, and flight tracking notifications.
Marketing Communications
We may send you promotional offers time by time
We may send you promotional offers, discounts, and service announcements. You may opt out at any time by contacting booking@airporttaxiairportlimo.com. Service-related messages may still be sent when required.
In-App Chat & Calls
In-app chat and calls must be used only for coordinating your ride, and calls are recorded.
Passenger–Driver communications must be used only for legitimate ride coordination, service, and safety purposes. In-app calls are recorded using Twilio, as described in our Privacy Policy. You will receive notice before recording begins. You must not use chat or calling to threaten, harass, discriminate against, or disclose another person's information without authorization.
Safety & Prohibited Conduct
We expect respectful, safe conduct from everyone using Hop'n.
You agree not to engage in behavior that endangers the safety of Drivers, Passengers, or the public, including violence, harassment, discrimination, or the transport of illegal items. Hop'n may suspend or terminate accounts that violate this policy, and may report serious incidents to relevant authorities where required.
Suspension & Termination
We may suspend or terminate accounts that violate these Terms.
Hop'n may suspend or terminate your account if you violate these Terms, provide false information, or engage in fraudulent or unsafe conduct. Where possible, we will notify you of the reason for suspension or termination.
Account Deletion
You can request account deletion at any time — here's what that means.
Account deletion is different from cancelling a ride. A deletion request may cancel upcoming rides under our cancellation policy. Hop'n may temporarily delay final deletion while an active ride, payment, refund, withdrawal, or payout is completed, but your request remains accepted and deletion continues automatically afterward. Account deletion does not erase valid charges, debts, refunds, earnings, tax records, disputes, or legal claims — Hop'n retains only the information permitted by our Privacy Policy and applicable law. You can request deletion from within the app, or visit our Account Deletion page.
Third-Party Services
Hop'n relies on trusted third-party providers to operate our service.
Our service uses third-party providers including Square (payments), Twilio (calling), Mapbox (navigation), and others described in our Privacy Policy. We are not responsible for the availability or performance of these third-party services, which operate under their own terms.
Indemnity
You agree to hold Hop'n harmless for losses arising from your misuse of the service.
You agree to indemnify and hold harmless 8258031 Canada Inc. and its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or misuse of the service.
Limitation of Liability
To the fullest extent permitted by law:
Copyright
All content on our website is the property belongs to us
protected by copyright law.
Changes to These Terms
We may update these Terms from time to time.
The Last Updated of this page reflects the most recent revision.
If we make material changes, we will notify you and obtain consent where required. Continued use of our service after any update constitutes acceptance of the revised Terms of use.
For Passengers
By accessing our website
you agree to be bound by these Terms.
Passenger Responsibilities
As a Passenger, you're responsible for the accuracy of your booking details.
You agree to provide accurate pickup/drop-off, flight, and passenger information, and to communicate special requirements (child seat, luggage, accessibility needs) at the time of booking. If booking on behalf of others, you confirm you are authorized to provide their information and agree to these Terms for that booking.
Passenger Conduct Toward Drivers
Treat your Driver with respect and use chat/calls responsibly.
You agree to treat Drivers respectfully and to use in-app chat and calling only for ride-related communication, consistent with our Safety & Prohibited Conduct policy above.
For Drivers
By accessing our website
you agree to be bound by these Terms.
Driver Eligibility
Drivers must maintain a valid license, insurance, and vehicle documentation.
You agree to maintain a valid driver's license, vehicle registration, insurance, and any required safety certification, and to keep your profile and vehicle information accurate and up to date. Eligibility is based on the license, insurance, and vehicle documentation you provide.
Ride Acceptance, Location & Navigation
Drivers must accept and complete rides responsibly, with location enabled while online.
While online and available for rides, and during an active trip, your location is used to dispatch ride requests and provide navigation, as described in our Privacy Policy. You agree to follow safe driving practices and to communicate with Passengers respectfully through in-app chat and calls.
Earnings, Commission & Payouts
Driver earnings, commission, and payouts are calculated and processed through the app.
Your earnings, applicable commission, tips, and tax responsibilities are calculated per completed trip and reflected in your Driver account. Payouts are processed according to our payout schedule. You are responsible for reporting and remitting any taxes owed on your earnings under applicable Canadian law.
Fraud, Chargebacks & Negative Balances
Fraudulent activity or chargebacks may result in account restrictions.
Hop'n reserves the right to withhold payouts, restrict your account, or pursue recovery in cases of suspected fraud, chargebacks, or a negative account balance resulting from disputed or reversed transactions.
Governing Law
These Terms of Use are governed by the laws of the Province of Ontario, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
Still have question?
24/7 support
GTA & Beyond
We Pick up Everywhere
Select your neighbourhood for local flat-rate pricing to Airport.
416-458-2132
416-458-2132
booking@airporttaxiairportlimo.com
