Privacy Policy
How we collects, uses, and protects your personal information. we respect your privacy
The Hopn Passenger app and the Hopn Navigator driver app are owned and operated by 8258031 Canada Inc., doing business as Hopn
We collect only what is necessary
Information we collect
General Information
- Your Email
- Your Phone Number
- Your Location
- Payment & Security Practices
- Third-Party Services We Use
Who Operates Hopn
Hopn is operated by a registered Canadian company.
8258031 Canada Inc., doing business as Hopn, owns and operates the Hopn Passenger app, the Hopn Navigator Driver app, and this website. In this policy, "Hopn," "we," "us," and "our" refer to 8258031 Canada Inc.
Privacy Contact
Questions or requests about your data go to our Privacy Officer.
8258031 Canada Inc., doing business as Hopn
Attention: Privacy Officer
3972 Deepwood Heights, Mississauga, ON L5M 6L9, Canada
Email: support@airporttaxiairportlimo.com
Secure Payment Process
We do not collect your full card number or CVV — payments are processed securely through Square.
Square, our payment processor, handles and tokenizes your full card details. Hopn does not receive or store your complete card number or CVV. We do receive limited payment metadata via this token — such as the card brand, last four digits, and expiry date — which is used to display your saved payment method and process charges for your rides.
Privacy
We respects your privacy and are committed to excellence
we respects your privacy and are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and how we keep it safe.
Usage of Information
Your contact information is used primarily to operate and improve our service:
Consent
you consent to the collection and use of that information as described in this Privacy Policy.
By providing your email address and phone number through our website or booking form, you consent to the collection and use of that information as described in this Privacy Policy.
Marketing communications are sent only if you explicitly opt in. You may withdraw your consent at any time by contacting Privacy Officer at 8258031 Canada Inc., doing business as hopn
Attention: Privacy Officer
3972 Deepwood Heights, Mississauga, ON L5M 6L9, Canada
Email: support@airporttaxiairportlimo.com
Information Sharing
We do not sell, rent, or trade your personal information to third parties
We share relevant information with the assigned Passenger or Driver to complete rides, with service providers that operate payments, maps, communications, authentication, notifications, diagnostics and flight information, and with legal or regulatory authorities where required. These providers are required to protect personal information consistently with this policy and applicable law.
Data Security
We use reasonable administrative and technical safeguards to protect your personal
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Data Retention
When you delete your account, your data is deleted too.
When you delete your account, your account and associated personal data are permanently deleted. We retain only financial transaction records that we are legally required to maintain, such as invoices and tax records, as required by Canadian law.
Your Rights
Under PIPEDA, you have the right to:
Send your request to privacy Officer:
Changes to Policy
We may update this Privacy Policy as our services evolve or as required by law.
[15-Sep-2026]
If we make material changes, we will notify you and obtain consent where required. Continued use of our service after any update constitutes acceptance of the revised policy.
Location Data
We collect your location to match rides and enable live tracking.
For Passengers, we collect pickup/drop-off locations and your live location during an active ride to match you with a driver and provide real-time tracking. For Drivers, we collect your location continuously while you're online and during trips to dispatch ride requests and provide navigation.
Trip & Booking Details
We keep a record of your rides to manage bookings and support.
This includes ride history, flight details for airport pickups, fare amounts, and any special requests such as child seats or luggage needs.
Notifications & Device Data
We use limited device data to send alerts and keep the app running smoothly.
We collect a push-notification token to send ride updates and alerts, and basic device/app diagnostic data to identify and fix crashes.
Recorded Calls
Calls between Passengers and Drivers are recorded.
Calls placed between Passengers and Drivers through Hopn are recorded by or on behalf of 8258031 Canada Inc., using Twilio, for safety, dispute resolution, and service quality purposes. Both participants receive notice before a call is recorded. Recordings are deleted when you delete your account, except where retained as part of a legally required financial record.
International Processing
Hopn operates only in Canada, but some providers may process data abroad.
Although Hopn operates exclusively in Canada, some of our service providers may process information outside Canada as part of providing their services. When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
Availability & Eligibility
Hopn is currently available only in Canada.
The Hopn and Hopn Navigator apps and their transportation services are currently available exclusively in Canada. You must have reached the age of majority in your Canadian province or territory (18 or 19, depending on where you live) to create an account.
Third-Party Services We Use
We use trusted providers to operate Hopn.
We use the following service providers: Mapbox (maps and navigation), Twilio (calling and call recording), OneSignal (push notifications), Firebase (crash reporting and messaging), Laravel Reverb/Pusher-compatible technology (real-time trip and chat updates), Google Sign-In and Sign in with Apple (authentication), Square (Passenger payments), AeroDataBox (flight information), OpenStreetMap/Nominatim (location search), and Vehicle Databases (Driver vehicle VIN decoding). We do not sell your personal information to third parties.
Account Deletion
You can permanently delete your account and data at any time.
When you delete your account, your account and associated personal data are permanently deleted — including your profile, saved payment cards, chats, call recordings, location history, uploaded photos, and (for Drivers) selfies, licence, and vehicle documents. We retain only financial transaction records we're legally required to keep. You can request deletion from within the app, or visit our Account Deletion page.
We collect only what is necessary
Information we collect
For the Hopn Passenger App
- Your Email
- Your Phone Number
- Your Location
- Trip and Flight Details
- Payment Information
Account & Profile Information
We collect basic account details to create and manage your profile.
This includes your first and last name, display name, account ID, and authentication details (including Apple Sign-In or Google Sign-In if used). If you upload a profile photo, we store that as well.
Passengers may also add additional verified email addresses or phone numbers and save labelled favourite addresses, address coordinates and related notes.
If you enable Face ID, Touch ID or Android biometric login, biometric matching is performed by your device. Hopn does not receive or store your facial or fingerprint template.
Location Data
We use your location to match rides and show real-time trip tracking.
We collect the pickup and drop-off addresses you enter or search, along with your device's precise location during relevant booking and active ride stages, to calculate distance and time, coordinate pickup, display maps and routes, and provide live trip tracking.
Relevant pickup and live-location information may be shared with the assigned Driver to coordinate pickup and trip progress. Address and coordinate information may also be processed by Mapbox and Google Maps/Places.
Trip & Flight Details
We store your booking details to manage your rides and airport pickups.
This includes scheduled date and time, vehicle type, return bookings, discount codes, and — for airport rides — your airport, terminal, flight number, and flight status. We also store any special requests you add, such as child seat, extra luggage, oversized items, pet accommodation, or a quiet-ride preference.
Payment & Transaction Information
Payments are securely tokenized and processed through Square.
Hopn does not store your full card number or CVV. When you add a payment method, Square processes and tokenizes your card, and we retain limited details such as the card brand, last four digits, expiry date, cardholder name, and a payment token used to charge your card for future rides. We also keep records of fares, tips, refunds, holds, and receipts associated with your trips.
Communications
In-app chat and calls with your driver are recorded and used to coordinate your ride.
We collect messages sent through in-app chat with your driver, and audio recordings of calls placed through the app, using Twilio. You'll receive notice before a call is recorded. General messages sent to Hopn support (outside of driver chat) are not stored as part of this chat history. Chats and call recordings are deleted when you delete your account, except where retained as part of a legally required financial record.
Voice Search
If you use voice search to find a location, we process your voice input.
When you use the microphone to search for a pickup or drop-off location, your speech is processed to convert it to text. This audio is used only to complete the search and is not stored for other purposes.
Ratings & Feedback
We collect ratings and feedback to maintain service quality.
After a trip, you may rate your driver, leave feedback, or submit a complaint or incident report. This information is used to monitor driver performance and address service issues.
Notifications & Device Data
We use limited device data to send trip alerts and keep the app working.
We collect a push-notification token to send trip status updates, driver arrival alerts, and account notifications. We also collect basic device information (device model, OS version, app version) and diagnostic data such as crash reports and error logs to identify and fix problems.
We collect only what is necessary
Information we collect
For Hopn Navigator (Driver App)
- Your Email
- Your Phone Number
- Your Location
- Drivers License & Vehicle Details
- Banking & Payout Information
Account & Profile Information
We collect basic account details to create and manage your Driver profile.
This includes your name, date of birth, gender, language preference, residential address, and a Driver profile photograph. Hopn Navigator performs an on-device face-presence check to confirm that the selected photograph contains a face. Only the photograph is uploaded; no facial template, embedding or liveness score is stored or transmitted.
Driver's License & Vehicle Information
We verify your license and vehicle to confirm you're eligible to drive with Hopn
We collect your driver's license number, expiry date, and front/back images. We also collect your vehicle's make, model, year, colour, license plate number, VIN, and registration documents. VIN images may be processed by Vehicle Databases, our vehicle-data verification provider, to decode vehicle details.
Face ID / Device Sign-In
Face ID sign-in is handled securely by your device, not by Hopn
If you use Face ID to sign in, your biometric data is processed and stored entirely by your device's operating system — Hopn does not receive or store this data. Separately, Hopn Navigator uses an on-device face-presence check to confirm your selected profile photo contains a usable face image. Only the photo itself is uploaded to Hopn; no facial template, embedding, or liveness score is stored or transmitted.
Business Information
If you operate as a business, we collect your business registration details.
This may include your business name, business type, business address, and HST/tax registration number, where applicable.
Insurance & Safety Documents
We collect insurance and safety documentation required to drive with Hopn.
This includes your insurance provider, policy type, expiry date, and insurance certificate image, as well as any required vehicle safety certification and its expiry date.
Banking & Payout Information
We collect banking details to pay out your earnings.
This includes your bank name, account number, and account type, used solely to process your payouts. We also retain records of your earnings, fare adjustments, and payout history. When you delete your account, this information is deleted, except for financial transaction records we're legally required to keep, such as payout and tax records.
Location Data
We collect your location to dispatch rides and support navigation.
We collect your precise location while you're online and available for rides, and continuously during an active trip, to send you ride requests, provide turn-by-turn navigation, and track trip progress, using Mapbox. This location history is deleted when you delete your account.
Trip Records & Earnings
We keep a record of your trips and earnings.
This includes offered, accepted, declined, cancelled, and completed trips, along with pickup/drop-off details, passenger requirements, and the fare/earnings associated with each trip.
Communications
In-app chat and calls with passengers are recorded and used to coordinate rides.
We collect messages sent through in-app chat with passengers, and audio recordings of calls placed through the app, using Twilio. You'll receive notice before a call is recorded. Chats and call recordings are deleted when you delete your account, except where retained as part of a legally required financial record.
Ratings, Reports & Safety
We collect passenger feedback and safety reports to maintain service quality.
This includes passenger ratings, trip feedback, reported vehicle issues, delay reasons, complaints, and safety incident reports.
Camera & Document Uploads
We access your camera and photo library to collect required documents.
This is used to capture or upload your license, vehicle registration, insurance documents, and vehicle photos during onboarding and ongoing compliance checks.
Notifications & Device Data
We use limited device data to send trip alerts and keep the app working.
We collect a push-notification token to send trip requests and alerts, and basic device/diagnostic data (device model, OS version, crash reports) to identify and fix problems.
We collect only what is necessary
Information we collect
For Website
- Your Email
- Your Phone Number
- Account & Login Information
- Cookies & Analytics
Website Account & Booking
Our website uses the same booking system and account data as our mobile apps.
If you create an account or book a ride through our website, we collect the same information described in the For Passenger or For Driver sections above — including contact details, trip and location information, and payment or payout details. Your website account and app account are the same account, and this information is shared across both.
Passenger & Driver Portal
Your online portal lets you manage your account, bookings, and trip history.
Through your Passenger or Driver portal, you can view your booking history, upcoming trips, receipts, earnings, and account details. This activity is linked to the same account used in the mobile app.
Cookies & Similar Technologies
Our website uses cookies to help it function and understand visitor activity.
We use essential cookies required for the website to work properly, and analytics cookies (including Microsoft Clarity) that help us understand how visitors use the site. Since our services are only available in Canada, a cookie-consent banner is not currently required, but you can manage cookies through your browser settings at any time.
Analytics Information
We use website analytics tools to understand and improve visitor experience.
Through Google Tag Manager, we may collect your IP address, browser and device type, referring page, pages visited, and general interaction data. We also use Microsoft Clarity, which records website interactions such as clicks, scrolling, and mouse movement to help us understand and improve the user experience.
The website may also use Google Analytics and Google Ads conversion or call-tracking services to measure visits, bookings and advertising performance.
Contact Form & Website Submissions
Information you submit through website forms is used to respond to you.
If you contact us through a form on our website, we collect the information you provide — such as your name, email, phone number, and message — to respond to your inquiry.
If you use our website chat feature, the chat provider may process the message content, contact details and technical information needed to provide the conversation.
Managing Your Cookie Preferences
You can control cookies through your browser settings.
Most browsers let you block or delete cookies through their settings. Disabling certain cookies may affect how parts of the website function.
Still have question?
24/7 support
GTA & Beyond
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416-458-2132
416-458-2132
booking@airporttaxiairportlimo.com
